hp supportpack - computing and storage

All Supportpacks must be purchased within 180-days of HW purchase date with the agreement start date being
the HW purchase date (and NOT Supportpack purchase date)

  • Supportpack registration should be done within 10-days of its purchase and is a must before receiving any
    support from HP.

  • 1, 2, 4 and 5-year SupportPacks are obsolete and not orderable.To provide similar coverage, please, complement
    the 1 and 3 year SupportPacks with 1 or 2 year Post-Warranty Supportpacks.
  • We are currently revising the price list format to improve pricing-information. If some prices are missing during this
    phase, please, consult your HP Country Representative.

    hp desktop PCs

    hardware warranty  service 3 years
     hp vectra xe310 pc (cpu only) compaq Evo D310µDT 8P next business day on-site response H2799A/E  
    		 
     hp vectra vl400, vl800 (CPU & Monitor) compaq Evo D310µDT (CPU & Monitor) 7G on-site response within 4 hours of call H4444A/E  
    		 
     hp vectra xe310 pc (cpu only) compaq Evo D310µDT 7G 8P on-site response within 4 hours of call H4490A/E  
    		 
      hp vectra all "special edition"models with 1 year standard warranty (CPU only) 4G next business day on-site response H3174A/E  
    		 
     **hp vectra top value vl410-se; vl 420-se; vl800-se; xe310-s2-se 4G **next business day on-site response with 2nd and 3rd year parts only, U3369A/E  
    		 
     hp e-pc 40, 42 (cpu only) 7L/4G next business day on-site response H4639A/E  
    ** hardware and service only available in Greece, Poland, Czech, Slovakia, Bulgaria, and Croatia, Slovenia, Romania, Hungary, NT UD, Morocco, Israel, Turkey, Russia, RSA


    hp monitors

    hardware warranty  service 3 years
     hp monitors with 1yr next day on site warranty 4G next business day on-site response H2754A/E  
    		 
     hp 19" crt "essential" monitor hp 72 multimedia monitor 7K next business day on-site response H5464A/E  


    hp personal workstations

    hardware warranty  service 3 years
     hp workstation X2000, X4000 (CPU + Monitor) 7G on-site response within 4 hours of call H4600A/E  
    		 
     hp workstation X1000 (CPU + Monitor) 7G on-site response within 4 hours of call H5745A/E  
    		 
     hp workstation zx2000 7G on-site response within 4 hours of call U3396A/E  
    		 
     hp workstation zx6000 7G next business day on-site response U3398A/E  
      on-site response within 4 hours of call U3399A/E  


    hp omnibook pc's

    hardware warranty  service 2 years 3 years
     hp omnibook 6000 (3yrs), 6100(3yrs), vt6200 7L next business day on-site response, global*** H2700A/E  
      7L next business day on-site response H5476A/E  
      7L comprehensive accidental-damage protection, 3 business day express repair for Belgium, Denmark, France, Finland, Germany, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden, UK H3656A/E  
    		 
     hp omnibook 500, 510, 6000, 6100, hp omnibook xe3, xe4100,xe4400, xe4500, hp omnibook xt6050 (1yr), xt6200 4D next business day on-site response, global*** H2701A/E  
      4D next business day on-site response H5489A/E  
      4D retrieve, repair, return H2848A/E  
      4D comprehensive accidental-damage protection, 3 business day express repair for Belgium, Denmark, France, Finland, Germany, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden, UK H3634A/E  
      4D return to hp, global*** H3187A/E  
    		 
     hp omnibook xt 1000, xt1500 (avail. in Germany, Italy, Switzerland, Spain only) 4D return to hp, global*** H3187A/E  
      4D retrieve, repair, return H4466A/E H2848A/E  
      4D comprehensive accidental-damage protection, 3 business day express repair for Belgium, Denmark, France, Finland, Germany, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden, UK H3634A/E  
    *** These global packs are available for large volume sales only. Please contact your country representative for further details.


    hp jornada

    hardware warranty  service 3 years
     hp jornada (all) pocket pcs 4D next business day replacement U2851A/E  


    hp netserver, hp server

    hardware warranty  service 3 years
     hp netserver  
    		 
     hp netserverE200 4G next business day on-site response H4589A/E  
      4G on-site response within 4 hours of call H4590A/E  
      4G on-site response within 4 hours of call, 24x7 H4591A/E  
    		 
     hp netserverE800 Series 7G on-site response within 4 hours of call H4634A/E/VV  
      7G on-site response within 4 hours of call, 24x7 H4636A/E/VV  
      7G on-site repair within 6 hours of call, 24x7 H5544A/E/VV  
      7T on-site repair within 6 hours of call, standard business hours U3357A/E/VV  
    		 
     hp netserver LC3, LC2000, LC2000r Series hp netserver LPr, LP1000r, LP2000r Series 7G on-site response within 4 hours of call H5519A/E/VV  
      7G on-site response within 4 hours of call, 24x7 H5514A/E/VV  
      7G on-site repair within 6 hours of call, 24x7 H1820A/E/VV  
      7G on-site repair within 6 hours of call, standard business hours H3121A/E/VV  
    		 
     hp netserverLH3, LH4, LH3000, LH3000r hp rack storage 2&12,12/fibre channel 7G on-site response within 4 hours of call H5518A/E/VV  
      7G on-site response within 4 hours of call, 24x7 H5513A/E/VV  
      7G on-site repair within 6 hours of call, 24x7 H1819A/E/VV  
      7G on-site repair within 6 hours of call, standard business hours H3122A/E/VV  
    		 
     hp netserverLXr 8000, 8500 7G on-site response within 4 hours of call H5516A/E/VV  
      7G on-site response within 4 hours of call, 24x7 H5515A/E/VV  
      7G on-site repair within 6 hours of call, 24x7 H1822A/E/VV  
      7G on-site repair within 6 hours of call, standard business hours H3123A/E/VV  
    		 
     hp netserver LT6000, LT6000r, LH6000, LH6000r 7G on-site response within 4 hours of call H3126A/E/VV  
      7G on-site response within 4 hours of call, 24x7 H3127A/E/VV  
      7G on-site repair within 6 hours of call, 24x7 H3128A/E/VV  
      7T on-site repair within 6 hours of call, standard business hours U3358A/E/VV  
    		 
     hp server  
    		 
     hp server tc2100, tc2110 7T on-site response within 4 hours of call H4472A/E  
      7T next business day on-site response H3693A/E  
      7T on-site response within 4 hours of call, 24x7 H4480A/E  
      7T on-site repair within 6 hours of call, standard business hours U3356A/E/VV  
      7T on-site repair within 6 hours of call, 24x7 U3343A/E  
    		 
     hp server tc3100 7G on-site response within 4 hours of call H4634A/E/VV  
      7G on-site response within 4 hours of call, 24x7 H4636A/E/VV  
      7G on-site repair within 6 hours of call, 24x7 H5544A/E/VV  
      7T on-site repair within 6 hours of call, standard business hours U3357A/E/VV  
    		 
     hp server tc4100 7G on-site response within 4 hours of call H5519A/E/VV  
      7G on-site response within 4 hours of call, 24x7 H5514A/E/VV  
      7G on-site repair within 6 hours of call, 24x7 H1820A/E/VV  
      7G on-site repair within 6 hours of call, standard business hours H3121A/E/VV  
    		 
     hp server rx5670 7Q on-site response within 4 hours of call U3393A/E  
      7Q on-site response within 4 hours of call, 24x7 U3394A/E  
    		 
     hp server rx 2600 4M on-site response within 4 hours of call U3403A/E  
      4M on-site response within 4 hours of call U3404A/E  
      4M on-site response within 4 hours of call, 24x7 U3405A/E  


    hp server appliance

    hardware warranty  service 3 years
     hp server appliance 1100 (web hosting) hp server appliance 3100,3110vpn, 3400vpn, hp server appliance 7100, 7120,7150, 7200,7220, hp server appliance 8200,8220,8250 hp server appliance 9200 (e-commerce & traffic director) 4H next business day Replacement H5640A/E  
    		 
     hp server appliance 1120(web hosting), 3150, 3450 (vpn) 4H next business day Replacement H5641A/E  
    		 
     hp server appliance sa 2100, sa 2150, sa 2200,sa 2250 (web cache & media cache) 4H next business day Replacement H5642A/E  


    hp rack storage systems, hp rackmount

    hardware warranty  service 3 years
     hp rack storage systems 6/8/12 Series 7G on-site response within 4 hours of call H5518A/E/VV  
      7G on-site response within 4 hours of call, 24x7 H5513A/E/VV  
      7G on-site repair within 6 hours of call, 24x7 H1819A/E/VV  
      7G on-site repair within 6 hours of call, standard business hours H3122A/E/VV  
    		 
     J1470A HP Rackmount Flat Panel Monitor/Keyboard J1473A : HP Rackmount Console Switch, 1x4, J1474A: HP Rackmount Console Switch, 1x8 2R on-site response within 4 hours of call U3030A/E  
      2R next business day on-site response U3031A/E  
      2R on-site response within 4 hours of call, 24x7 U3029A/E  
      2R on-site repair within 6 hours of call, 24x7 U3028A/E  


    hp procurve

    hardware warranty  service 3 years
     hp procurve switch 408, 2124, 2312, 2324, 2512, 2524, 9R on-site response within 4 hours of call H5484A/E  
    		 
     hp procurve switch 2424M, 4000M, 8000M 9R on-site response within 4 hours of call H5481A/E  
    		 
     J4849A HP Procurve Switch 5348XL - Bundle J4850A HP Procurve Switch 5304XL 9R on-site response within 4 hours of call H4496A/E  
      9R on-site response within 4 hours of call, 24x7 H2893A/E  
    		 
     hp procurve routing switch 9304M 4H on-site response within 4 hours of call H2887A/E  
      4H on-site response within 4 hours of call, 24x7 H2888A/E  
    		 
     hp procurve routing switch 9308M J4874A HP Procurve 9315M 4H 9R on-site response within 4 hours of call H2885A/E  
      4H on-site response within 4 hours of call, 24x7 H2886A/E  
    		 
     hp procurve switch 4108GL/bundle J4819A HP Procurve Switch 5308XL J4848A HP Procurve Switch 5372XL- Bundle 9R on-site response within 4 hours of call H7675A/E  
      9R on-site response within 4 hours of call, 24x7 H7676A/E  
    		 
     J4888A HP Procurve Switch 4104GL-Bundle J4887A HP Procurve Switch 4104GL 9R on-site response within 4 hours of call U2855A/E  
      9R on-site response within 4 hours of call, 24x7 U2856A/E  


    hp surestore

    hardware warranty  service 3 years
     dat, dlt, lto drives  
    		 
     C1529K hp DAT8e 8GB Ext Tape Drive C1552D hp DAT8eU 8GB Ext Tape Drive C1556D hp DAT 24e 24GB Ext Tape Drive C1559C hp DAT24x6e Ext Autoloader C1559D hp DAT24x6e Ext Autoloader C5653C hp DAT 24eU 24GB Ext Tape Drive C5687A hp DAT40e 40GB Ext UNIX comp C5717B hp DAT40x6e Ext Autoloader C6525A hp DAT24k Tape Drive C6541A hp DAT40k Tape Drive C7503A hp DLT VS80 External Tape Drive C7497A hp DAT 40 m C7498A hp DAT 24 m C7499A hp DVD-ROM 5X, 3Z on-site response within 4 hours of call, 24x7 U2068A/E  
    		 
      hp dat, dlt vs80 external 7M/8R on-site response within 4 hours of call H4616A/E  
      7M/8R next business day on-site response H3155A/E  
    		 
     hp dlt, lto external 7M/8R on-site response within 4 hours of call H4617A/E  
      7M/8R next business day replacement H5511A/E  
      7M/8R next business day on-site response H3157A/E  
      7M/8R on-site response within 4 hours of call, 24x7 H4622A/E  
    		 
     hp autoloader 1/9 dlt/dlt1/lto 5X on-site response within 4 hours of call H5526A/E  
      5X next business day on-site response H4619A/E  
      5X on-site response within 4 hours of call, 24x7 H4624A/E  
    		 
     hp autoloader 1/8 4H on-site response within 4 hours of call H5526A/E  
      4H next business day on-site response H4619A/E  
      4H on-site response within 4 hours of call, 24x7 H4624A/E  
    		 
     hp dlt autoloader 818 8S on-site response within 4 hours of call H5526A/E  
      8S on-site response within 4 hours of call, 24x7 H4624A/E  
    		 
     hp tape array 5300, 5500 7Q on-site response within 4 hours of call H4618A/E  
      7Q on-site response within 4 hours of call, 24x7 H4623A/E  
    		 
     tape library, mo library  
    		 
     hp dlt, lto tape library 1/20, 2/20 4Q on-site response within 4 hours of call H5520A/E  
      4Q on-site response within 4 hours of call, 24x7 H4434A/E  
    		 
     hp dlt, lto tape library 2/40, 4/40 4Q on-site response within 4 hours of call H5533A/E  
      4Q on-site response within 4 hours of call, 24x7 H4435A/E  
    		 
     hp dlt, lto tape library 2/60, 4/60 & 6/60 4Q on-site response within 4 hours of call H5534A/E  
      4Q on-site response within 4 hours of call, 24x7 H4436A/E  
    		 
     hp tape library 4/100, 8/80, 10/100, DLT ,HVDS/LVDS;Ult, HVDS/LVDS 5X, 3Z on-site response within 4 hours of call U2061A/E  
      5X, 3Z on-site response within 4 hours of call, 24x7 U2062A/E  
    		 
     hp mo library 220mx 3S on-site response within 4 hours of call H4437A/E  
    		 
     hp mo library 300mx, 600mx, 700mx 3T on-site response within 4 hours of call H5532A/E  
    		 
     hp mo library 1200mx 3T on-site response within 4 hours of call H5533A/E  
      3T on-site response within 4 hours of call, 24x7 H4435A/E  
    		 
     hp mo library 2200mx 3T on-site response within 4 hours of call H5534A/E  
      3T on-site response within 4 hours of call, 24x7 H4436A/E  
    		 
     hp mo library 9100mx 3S on-site response within 4 hours of call H4438A/E  
    		 
     disk systems  
    		 
     hp ds2100 1H next business day on-site response H7546A/E  
      1H on-site response within 4 hours of call H2865A/E  
      1H on-site response within 4 hours of call, 24x7 H2866A/E  
    		 
     hp ds2300 7G on-site response within 4 hours of call U2075A/E  
      7G on-site response within 4 hours of call, 24x7 U2076A/E  
      7G on-site repair within 6 hours of call, 24x7 U2077A/E  
    		 
     hp ds2405 9T on-site response within 4 hours of call H7563A  
      9T on-site response within 4 hours of call, 24x7 H7564A  
    		 
     fibre channel switches  
    		 
     hp switch fc2400, fc2800 A7347A/AZ hp surestore fc 1gb/2gb switch 8b-full fabric switch 4L/4Q on-site response within 4 hours of call H4620A/E  
      4L/4Q on-site response within 4 hours of call, 24x7 H4621A/E  
    		 
     A7346A/AZ hp surestore switch fc 1gb/2gb 8b-entry switch 5X, 3Z U2088A/E  
      5X, 3Z U2089A/E  
    		 
     hp switch fc 1gb/2gb 16B hp switch fc1200 4Q / 5W on-site response within 4 hours of call H5546A/E  
      4Q / 5W next business day on-site response H5545A/E  
      4Q / 5W on-site response within 4 hours of call, 24x7 H5547A/E  
    		 
     hp bridge fc/scsi 2100ER 8S on-site response within 4 hours of call H5526A/E  
      8S next business day on-site response H4619A/E  
      8S on-site response within 4 hours of call, 24x7 H4624A/E  
    		 
     hp bridge 1fc port, 2 &4 LVDS SCSI ports 2Q on-site response within 4 hours of call H2864A/E  
      2Q next business day on-site response H4702A/E  
      2Q on-site response within 4 hours of call, 24x7 H2740A/E  
    		 
     Miscellaneous  
    		 
     hp surestore autobackup PC25 4T on-site response within 4 hours of call H3150A/E  
      4T next business day on-site response H3151A/E  
    		 
     hp surestore autobackup PC100 4T on-site response within 4 hours of call H4586A/E  
      4T next business day on-site response H4585A/E  
    		 
     hp surestore E disk array FC60 for NT and Unix 7G on-site response within 4 hours of call H4641A/E  
      7G on-site response within 4 hours of call, 24x7 H4642A/E  


    hp installation & configuration for business computing products

    Product   service Pack #
     for hp netservers  
    		 
     hp netserver LC,LH,LPr, 7G Basic installation for 1 hp netserver LC,LH,LPr series H4693A/E  
      7G INC for HW & NOS for up to 20 hp netserver LC,LH,LPr series H4696A/E  
    		 
     hp netserver LCr,LHr,LTr,LXr 7G Basic installation for 1 hp netserver LCr,LHr,LTr,LXr series H4694A/E  
      7G INC for HW & NOS for hp netserver LCr,LHr,LTr,LXr series H4697A/E  
    		 
     hp netserver E series 4G Basic installation for hp netservers E series H4692A/E  
      INC for hp netserver E series into customer network H4695A/E  
    		 
     for hp server  
    		 
     hp server tc 2100, tc 2110, tc3100 4G Basic INC for hp server tc 2100, tc 2110, tc3100 H4692A/E  
      INC for HW & NOS for hp server tc2100, tc2110, tc3100 into customer network H4695A/E  
    		 
     hp server tc4100, 7G Basic INC for hp server tc4100, rc4100 H4693A/E  
    		 
     hp server tc 4100, rc4100 7G INC for HW & NOS for up to 20 for hp server tc4100, rc4100 into customer network + server rack mounting previously assembled if applicable H4696A/E  
    		 
     for server appliance  
    		 
     hp server appliance 4H INC for 1st unit hp server appliance 7100,7120,7150,7200,7220,8200,8220,8250,9200 H5523A/E  
      4H INC for 2+ additional units hp server appliance 7100, 7120, 7150, 7200, 7220, 8200,8220,8250,9200 H5524A/E  
      4H INC for 1st unit hp server appliance 3110,3150,3400,3450 H5574A/E  
      4H INC for 2+ additional units hp server appliance 3110, 3150, 3400, 3450 H5575A/E  
      4H INC for 1st unit hp server appliance 1100, 1120, 2100, 2150, 2200, 2250 H5567A/E  
      4H INC for 2+ additional units hp server appliance 1100,1120, 2100, 2150, 2200, 2250 H5568A/E  
    		 
     for rack and cluster  
    		 
     hp netserver rack products, rack solution, rack mounting 7G INC for hp rack products H4698A/E  
      7G INC for rackmounting of peripherals H4700A/E  
      7G INC for rack solution, H/W only for hp netservers LC,LH,LPr,LCr,Lhr,LTr,LXr H2859A/E  
      7G INC for rack solution, H/W & NOS for hp netservers LC,LH,LPr,LCr,Lhr,LTr,LXr H2860A/E  
    		 
     hp server rack products, rack solution, rack mounting 7G INC for rack solution, H/W only for hp server tc4100 H2859A/E  
      7G INC for rack solution, H/W & NOS for hp server tc 4100 H2860A/E  
    		 
     hp cluster solution 7G INC for Microsoft cluster server software on site at customer place & up to 2 servers for hp netservers LCr,Lhr,LTr,LXr hp server tc4100, standard coverage contract: monday to friday note: Hardware installation not included, See specific packs for H4699A/E  
    		 
     for workstation  
    		 
     hp Itanium workstations (zx2000 and zx6000) 7G/4G Installation U3455A/E  
    		 
     for pc's (clients)  
    		 
     hp pc's (clients) n/a INC (Client) for1 hp pc H5752A/E  
    		 
     hp pc's (clients) n/a INC (Client) for 5 hp pc H5753A/E  
    		 
     for hp network devices  
    		 
     hp hubs, bridges, switches n/a INC for hp hubs, bridges, switches H5755A/E  
    		 
     for hp surestore  
    		 
     hp ds2300 n/a Installation and start-up for HP Surestore DS2300 H7586A/E  
    		 
     hp ds2405 n/a Installation and start-up for HP Surestore DS2405 H7558A  


    hp software phone-in assistance, software enablement

    hardware warranty  service 1 year
     comprehensive software phone-in and information services for netservers, workstations loaded with Linux n/a hp phone-in assistance within 2 hours of call, during standard business hour, during 1 yr, for Linux H3172E  


    hp post-warranty for business computing products

    hardware warranty  service 1 year
     for hp netservers  
    		 
     hp netserver E50, E55, E60, E800 4G Post-warranty: next day on-site response H4561PA/PE  
      4G Post-warranty: on-site response within 4 hours of call H4712PA/PE  
      4G Post-warranty: on-site response within 4 hours of call, 24x7 H4713PA/PE  
      4G Post-warranty: on-site repair within 6 hours of call, standard business hours U3359PA/PE  
      4G Post-warranty: on-site repair within 6 hours of call, 24x7 U3364PA/PE  
    		 
     hp netserver E200 4G Post-warranty: next day on-site response H4711PA/PE  
    		 
     hp netserver LC-LPr, LC2000, LC2000r, LP1000r, LP2000r Series, 7G Post-warranty: next day on-site response H4563PA/PE  
      7G Post-warranty: on-site response within 4 hours of call H4662PA/PE  
      7G Post-warranty: on-site response within 4 hours of call, 24x7 H4659PA/PE  
      7G Post-warranty: on-site repair within 6 hours of call, standard business hours U3360PA/PE  
      7G Post-warranty: on-site repair within 6 hours of call, 24x7 U3365PA/PE  
    		 
     hp netserver LH & storage, LH3000/r hp rack storage systemes 6/8/12 7G Post-warranty: next day on-site response H4562PA/PE  
      7G Post-warranty: on-site response within 4 hours of call H4663PA/PE  
      7G Post-warranty: on-site response within 4 hours of call, 24x7 H4660PA/PE  
      7G Post-warranty: on-site repair within 6 hours of call, standard business hours U3361PA/PE  
      7G Post-warranty: on-site repair within 6 hours of call, 24x7 U3366PA/PE  
    		 
     hp netserver LXr, LXrPro, LX, Lxe 7G Post-warranty: next day on-site response H4564PA/PE  
      7G Post-warranty: on-site response within 4 hours of call H4664PA/PE  
      7G Post-warranty: on-site response within 4 hours of call, 24x7 H4661PA/PE  
    		 
     hp netserver lx8000/85000 7G Post-warranty: on-site repair within 6 hours of call, standard business hours U3363PA/PE  
      7G Post-warranty: on-site repair within 6 hours of call, 24x7 U3368PA/PE  
    		 
     hp netserver LT6000, LT6000r, LH6000, LH6000r 7G Post-warranty: next day on-site response U2085PA/PE  
      7G Post-warranty: on-site response within 4 hours of call U2086PA/PE  
      7G Post-warranty: on-site response within 4 hours of call, 24x7 U2087PA/PE  
      7G Post-warranty: on-site repair within 6 hours of call, standard business hours U3362PA/PE  
      7G Post-warranty: on-site repair within 6 hours of call, 24x7 U3367PA/PE  
    		 
     for hp server  
    		 
     hp server tc2100, hp server tc2110 7G Post-warranty: next day on-site response U3340PA/PE  
      7G Post-warranty: on-site response within 4 hours of call U3341PA/PE  
      7G Post-warranty: on-site response within 4 hours of call, 24x7 U3342PA/PE  
    		 
     hp server tc3100 4G Post-warranty: next day on-site response H4561PA/PE  
      4G Post-warranty: on-site response within 4 hours of call H4712PA/PE  
      4G Post-warranty: on-site response within 4 hours of call, 24x7 H4713PA/PE  
      4G Post-warranty: on-site repair within 6 hours of call, standard business hours U3359PA/PE  
      4G Post-warranty: on-site repair within 6 hours of call, 24x7 U3364PA/PE  
    		 
     hp server tc4100 7G Post-warranty: next day on-site response H4563PA/PE  
      7G Post-warranty: on-site response within 4 hours of call H4662PA/PE  
      7G Post-warranty: on-site response within 4 hours of call, 24x7 H4659PA/PE  
      7G Post-warranty: on-site repair within 6 hours of call, standard business hours U3360PA/PE  
      7G Post-warranty: on-site repair within 6 hours of call, 24x7 U3365PA/PE  
    		 
     for hp workstations  
    		 
     hp workstations (nt only) 7G Post-warranty: next day on-site response U2091PA/PE  
    		 
     for hp desktop pc's  
    		 
     hp vectra pc, hp brio pc, hp vectra xe310 8P Post-warranty: next day on-site response H4565PA/PE  
    		 
     hp kayak 8N Post-warranty: next day on-site response H4566PA/PE  
    		 
     HP e-Vectra 7L/4G Post-warranty: next day on-site response H4568PA/PE  
    		 
     for hp monitors  
    		 
     hp monitors (PL7F) various Post-warranty: next day on-site response H2695PA/PE  
    		 
     for hp omnibook  
    		 
     hp omnibook xe3 (1yr), xe4100, xe4400, xe4500 4D Post-warranty: next day on-site response H4519PA/PE  
      4D Post-warranty: return to hp H2730PA/PE  
    		 
     hp omnibook xt 1000, xt1500 (avail. in Germany, Italy,Switzerland, Spain only) 4D Post-warranty: return to hp H2730PA/PE  
    		 
     hp omnibook 500, 510, 6000, xt6050 (All), xt6200 4D/7L Post-warranty; return to hp H3169PA/PE  
      4D/7L Post-warranty: next day on-site response H3170PA/PE  
    		 
     for hp surestore & hp procurve  
    		 
     hp autoloader 418, 718, 818 hp autoloader 1/9 dlt/dlt1/lto hp autoloader 1/8 8R 5X 4H Post-warranty: on-site response within 4 hours of call H2737PA/PE  
    		 
     hp library dlt 4000/7000 hp library dlt & lto 1/20, 2/20 8R 8T Post-warranty: on-site response within 4 hours of call H2734PA/PE  
    		 
     1/20, 2/20 Tape Libraries 5X ,3Z Post-warranty: next day on-site response U2063PA/PE  
    		 
     hp library 2/28, 4/48 hp library dlt & lto 2/40, 4/40 8T Post-warranty: on-site response within 4 hours of call H2735PA/PE  
    		 
     hp library 2/40, 4/40 5X ,3Z Post-warranty: next day on-site response U2064PA/PE  
    		 
     hp library dlt & lto 2/60, 4/60, 6/60 8T Post-warranty: on-site response within 4 hours of call H2736PA/PE  
    		 
     hp library 2/60, 4/60, 6/60 5X ,3Z Post-warranty: next day on-site response U2065PA/PE  
    		 
     hp library 4/100, 8/80, 10/100 5X ,3Z Post-warranty: next day on-site response U2066PA/PE  
      5X ,3Z Post-warranty: on-site response within 4 hours of call U2067PA/PE  
    		 
     hp library mo 80fx, 160fx, 200fx, 330fx hp library mo 160ex, 320ex,400ex, 660ex hp library mo 300mx, 400mx, 600mx, 700mx, 1200mx 5T,5K 3S,5S 3S Post-warranty: on-site response within 4 hours of call H2732PA/PE  
    		 
     hp library mo 600fx, 1200ex, 2200mx 5T,5K Post-warranty: on-site response within 4 hours of call H2733PA/PE  
    		 
     hp library mo 40fx, 80ex, 125ex, 220mx 5T,5K Post-warranty: on-site response within 4 hours of call H2731PA/PE  
    		 
     hp bridge fc/scsi 2100ER 8S Post-warranty: on-site response within 4 hours of call H2737PA/PE  
    		 
     hp procurve Routing Switch 9304M 4H Post-warranty: on-site response within 4 hours of call H2738PA/PE  
    		 
     hp procurve Routing Switch 9308M J4874A HP Procurve 9315M 4H Post-warranty: on-site response within 4 hours of call H2739PA/PE  


    HP SUPPORT PACK INFORMATIONNotes
    HP Supportpack are available from commercial computer resellers. Product numbers ending with A are physical HP Supportpack. Product numbers ending with E are electronic HP Supportpack available through select resellers. Product numbers ending with VV are HP Supportpack available through Select Express. Post-warranty: Product numbers ending with PA are physical HP Supportpack"product numbers ending with PE are electronic HP Supportpacks available through select resellers." NB: A blank column indicates that there is no HP SupportPack available for that duration. HP Supportpack must be purchased within 180 days of HW product purchase.
    Global HP Supportpack available for select OmniBooks, Vectras, Brios and NetServers. Additional HP Supportpack are available. INC: Installation and Network Configuration AMS: Advance Maintenance Service
    SEP packs (ref. HxxxxVV) have full reseller implementation in Austria, France, Germany, Holland, Italy, Spain, Switzerland, UK. They are available for Big Deals only in: Belgium, Denmark, Finland, Greece, Israel, Norway, Poland, Portugal, Russia, This price list is valid for the month indicated in the header. The information it contains may be subject to change without notice.
    NB: When you place a call for service, you will be required to run self-test programs or to correct reported faults upon telephone advice. On-site assistance will be provided only when the fault or problem cannot be corrected remotely.


    1F 90 Days, HP/Dealer, Parts only 4H 1 year, next day unit exchange 7L 3 years, HP/Dealer, standard bench
    1H 1 year, HP, Enhanced Parts only, response time: 48 hrs 4L 1 year, onsite next day, installation eligible, upgrade eligible 7M 3 years, HP/Dealer, exchange, upgrade eligible
    2Q 1 year, onsite, next day, installation eligible 4M 1 year, onsite, next day, upgrade eligible 7Q 3 years, next day on-site, upgrade eligible
    2R 1 year, unit exchange, HP/Dealer 4Q 1 year, next day on-site installation eligible 8N 1 year on-site next day + 2 years parts only, HP/Dealer
    3S 1 year, next day on site, upgrade eligible 4T 1 year, onsite, next day, hardware, software 8P 1 year on-site + 2 years parts only excl. KB/Mouse
    3T 1 year, next day on-site, installation eligible, upgrade eligible 4X 1 year, HP, Replacement 8R 3 years, next day unit exchange
    3Z 3 years next day, HP, parts only, upgrade eligible 5Q 1 year, standard bench, HP 8S 3 years, unit exchange
    4A 1 year, standard bench, HP/Dealer 6R 2 years, next day on site 8T 2 years, next day on-site, installation eligible
    4D 1 year, standard bench, HP/Dealer 7G 3 years, next day on-site 9R Lifetime next day unit exchange HP/Dealer
    4G 1 year, next day on-site 7K 1 year on-site next day + 2 years standard bench, HP/Dealer
    0/04/2003