hp supportpack - printing and imaging

All Supportpacks must be purchased within 180-days of HW purchase date with the agreement start date being
the HW purchase date (and NOT Supportpack purchase date)

  • Supportpack registration should be done within 10-days of its purchase and is a must before receiving any
    support from HP.

  • 1, 2, 4 and 5-year SupportPacks are obsolete and not orderable. To provide similar coverage, please, complement
    the 1 and 3 year SupportPacks with 1 or 2 year Post-Warranty Supportpacks.
  • We are currently revising the price list format to improve pricing-information. If some prices are missing during this
    phase, please, consult your HP Country Representative.

    hp LaserJet

    hardware warranty  service 3 years
     hp LaserJet 1100, 1200, 1220 series 4E/4D next day replacement H5465A/E  
      4E/4D next day on-site response H5473A/E  
    		 
     hp LaserJet 1000w 3X next day replacement H7656A/E  
    		 
     hp LaserJet 2100, 2200, 2200 "simplex" bundle, hp LaserJet 3150, 3200 series hp LaserJet 3300mfp 1M/4D next day replacement H5471A/E  
    		 
      1M/4D next day on-site response H5478A/E  
    		 
     hp color LaserJet 2500 4A 4 hour on-site response U2894A/E  
      4A next day on-site response U2893A/E  
    		 
     hp LaserJet 4050, 4100, 5000 series, 5100/tn/dtn series 4D 4 hour on-site response H4475A/E  
      4D next day on-site response H5479A/E  
      4D AMS, next business day on-site response H4420A/E  
    		 
     hp LaserJet 4100mfp 4D next day on-site response H7668A/E  
      4D 4 hour on-site response H7686A/E  
    		 
     hp color LaserJet 4550 series, 4600/n/dn/hdn series 4G 4 hour on-site response H3118A/E  
      4G next day on-site response H3113A/E  
      4G AMS, next business day on-site response H4423A/E  
      4G AMS, 4 hour on-site response H4577A/E  
    		 
     hp LaserJet 8000, 8150 series 4G 4 hour on-site response H5492A/E  
    		 
      4G next day on-site response H5491A/E  
      4G AMS, next business day on-site response H4421A/E  
      4G AMS, 4 hour on-site response H4575A/E  
    		 
     hp LaserJet 8000MFP, 8100MFP & 8150 MFP 4G 4 hour on-site response H3622A/E  
      4G next day on-site response H2697A/E  
      4G AMS, next business day on-site response H4422A/E  
      4G AMS, 4 hour on-site response H4576A/E  
    		 
     hp color LaserJet 5500, 8550 series 4G 4 hour on-site response H2691A/E  
      4G next day on-site response H5549A/E  
      4G AMS, next business day on-site response H4424A/E  
      4G AMS, 4 hour on-site response H4578A/E  
    		 
     hp color LaserJet 8550 MFP (incl. Accessories) 4Q next day on-site response H4597A/E  
      4Q 4 hour on-site response H4603A/E  
      4Q AMS, next business day on-site response H4425A/E  
      4Q AMS, 4 hour on-site response H4579A/E  
    		 
     hp LaserJet 9000/n/dn 4M next day on-site response 3 yrs or 1,8M pages H7599A/E  
      4M 4 hour on-site response 3 yrs or 1,8M pages H7603A/E  
      4M AMS, next business day on-site response 3 yrs or 1,8M pages H7611A/E  
      4M AMS, 4 hour on-site response 3 yrs or 1,8M pages H7613A/E  
      4M next day on-site response H7694A/E  
      4M 4 hour on-site response H7696A/E  
    		 
     hp LaserJet 9000mfp 4M next day on-site response 3 yrs or 1,8M pages H7685A/E  
      4M 4 hour on-site response 3 yrs or 1,8M pages H7690A/E  
      4M next day on-site response H7700A/E  
      4M 4 hour on-site response U2019A/E  


    hp designjet

    hardware warranty  service 3 years
     hp designjet 1050C/ plus, 1055C/ plus 4G 4 hour on-site response H2816A/E  
      4G next day on-site response H5655A/E  
      4G AMS, next business day on-site response H4582A/E  
      4G AMS, 4 hour on-site response H4630A/E  
    		 
     5000 series 42,42PS, 5000UV-42,42PS, 5500 42" 4G 4 hour on-site response H5653A/E  
      4G next day on-site response H5504A/E  
      4G AMS, next business day on-site response H4583A/E  
      4G AMS, 4 hour on-site response H4631A/E  
    		 
     5000 series 60, 60PS, UV-60, UV-60PS, 5500 60" 4G 4 hour on-site response H5654A/E  
      4G next day on-site response H5505A/E  
      4G AMS, next business day on-site response H4583A/E  
      4G AMS, 4 hour on-site response H4631A/E  
    		 
     hp designjet 100 1M next day replacement U3423A/E  
    		 
     hp designjet 430/A1, 430/A0 4G next day on-site response H5650A/E  
      4G AMS, next business day on-site response H4580A/E  
    		 
     hp designjet 500, 500PS 4G next day on-site response H5652A/E  
      4G AMS, next business day on-site response H3190A/E  
    		 
     hp designjet 800, 800ps, 4G next day on-site response H5729A/E  
      4G 4 hour on-site response H4701A/E  
      4G AMS, next business day on-site response H4581A/E  
    		 
     hp cc800ps color copier 4G next day on-site response U2006A/E  
    		 
     hp colorpro CAD/GA 4G 4 hour on-site response H3606E  
      4G next day on-site response H5651A/E  
      4G AMS, next business day on-site response H4580A/E  
    		 
     hp 10ps, 20ps, 50ps avail.for coming PL7T printers 1M next day replacement H7708A/E  


    hp deskjet

    hardware warranty  service 3 years
     hp deskjet 350/Cbi, 450 ci/cbi 4J next day replacement H3683A/E  
    		 
     hp deskjet 1120C, 1220C series 4D next day replacement H3683A/E  
    		 
     hp deskjet 1125C, cp1160 4A next day replacement H3683A/E  
    		 
     hp color inkjet printer  
    		 
     hp 2000/cn series 2R next day replacement H3678A/E  
    		 
     hp 2200 4A next day replacement H3678A/E  
    		 
     hp color inkjet cp 1700 series 4A next day replacement H3678A/E  
    		 
     hp deskjet printer (all with 1 yr unit exchange warranty) 2R next day replacement H5461A/E  
      2R Return to hp H3696A/E  
    		 
     hp business inkjet printer  
    		 
     hp business inkjet 2600 7T next day replacement H7708A/E  
    		 
     hp business inkjet 2230,2280, 2250, 2250tn, 2280tn 4A next day replacement H7674A/E  


    hp officejet, hp psc, hp fax

    hardware warranty  service 3 years
     hp officejet all series, hp PSC, hp fax 4D next day replacement H5467A/E  
      4D Return to hp H3659A/E  


    hp scanjet, hp digital sender

    hardware warranty  service 3 years
     hp scanjet series NA next day replacement H3666A/E  
      NA Return to hp H3669A/E  
    		 
     hp digital sender 9100C 2R next day replacement H5485A/E  
    		 
     hp digital sender 8100C 2R next day replacement H4595A/E  


    hp photosmart series

    hardware warranty  service 3 years
     hp photosmart printers all 4D next day replacement U2850A  
    		 
     hp photosmart camera all 4A next day replacement H7739A/E  


    hp print server appliance

    hardware warranty  service 3 years
     hp print server appliance 4200 4H next day replacement H4614A/E  


    installation and network configuration supportpacks for network printers

    hardware   service ref. #
     hp Laserjet 1000w hp LaserJet 4100mfp hp color LaserJet series 2500, 4550, 4600/n/dn/hdn, 5500, 8550, hp LaserJet series 8150, 8150mpf hp LaserJet series 9000 series hp LaserJet series 9000mpf Installation & Network Configuration for 1 network printer H2872A/E  
      Installation & Network Configuration for 2 to 5 network printers installed at one customer site during one day H4442A/E  
    		 
     hp Laserjet 1000, 1000w, 1100, 1200/n, 1220, 2100, 2200 hp Laserjet 3150, 3200, 3300mpf, 4050, 4100 series hp Laserjet 5000 series, 5100/tn/dtn series hp 2000 series, hp 2200/2250 series hp deskjet 1x20c, 1125c hp color inkjet cp1160, cp1700 series hp Installation & Network Configuration for 1 network printer H3110A/E  
      Installation & Network Configuration for 2 to 5 network printers installed at one customer site during one day H3111A/E  
    		 
     hp designjet all series hp color copier 800ps large format Installation & Network Configuration for 1 network hp designjet (All series) H4518A/E  
    		 
     hp designjet 20ps installation and network configuration for 1 hp designjet 20ps H7620A/E  
    		 
      hp multi-roll feeder unit for hp designjet Installation & Network Configuration for 1 hp designjet multiroll feeder unit H7604E  


    hp supportpack post-warranty services

    hardware warranty  service 1 year 2 years
     hp LaserJet 1100, 1200, 1220 series hp LaserJet 6L series inkjet color hp 2000c/cxi 4D, 4E Post-warranty: next day on-site response H2639PE H2641PA/PE  
    		 
     hp LaserJet 2100, 2200, 2200 "simplex" bundle, hp LaserJet 3100, 3150, 3200 series, 3300mfp hp LaserJet 5, 6P/6MP series hp color inkjet cp1160, cp1700 series 2R, 4D, 1M Post-warranty: next day on-site response H2649PA/PE H2650PA/PE  
    		 
     hp color LaserJet 2500 4A Post-warranty: next day on-site response U2895PA/PE  
      4A Post-warranty: on-site response within 4 hours of call U3338PA/PE  
    		 
     hp LaserJet 4000, 4050, 4100, 5000 series, 5100/tn/dtn series hp LaserJet 4V series, 5M/N 4D Post-warranty: next day on-site response H2664PA/PE H2665PA/PE  
      4D Post-warranty: on-site response within 4 hours of call U2032PA/PE  
    		 
     hp LaserJet 4100mfp 4D Post-warranty: next day on-site response H7688PA/PE  
      4D Post-warranty: on-site response within 4 hours of call H7689PA/PE  
    		 
     hp LaserJet 4MV, 8000, 8100, 8150 series 4G Post-warranty: next day on-site response H2674PA/PE  
    		 
     hp LaserJet 4MV, 5Si, 5SiMX, 5SiNX, 8000, 8100, 8150 series 4G Post-warranty: next day on-site response H3182PA/PE  
      4G Post-warranty: on-site response within 4 hours of call U2033PA/PE  
    		 
     hp mopier 240, 320, LJ8000MFP, LJ 8100 MFP, LJ8150 MFP 4G Post-warranty: on-site response within 4 hours of call U2036PA/PE  
      4G Post-warranty: next day on-site response U2038PA/PE  
    		 
     hp color LaserJet 4500, 4550 series hp color LaserJet 5N 4G Post-warranty: next day on-site response H3183PA/PE H3112PA/PE  
      4G Post-warranty: on-site response within 4 hours of call U2034PA/PE  
    		 
     hp color LaserJet 4600/n/dn/hdn 4G Post-warranty: next day on-site response H3183PA/PE  
      4G Post-warranty: on-site response within 4 hours of call U2034PA/PE  
    		 
     hp color LaserJet 8500 & 8550 series 4G Post-warranty: next day on-site response H3184PA/PE H2684PA/PE  
      4G Post-warranty: on-site response within 4 hours of call U2035PA/PE  
    		 
     hp color LaserJet 5500 4G Post-warranty: next day on-site response H3184PA/PE  
      4G Post-warranty: on-site response within 4 hours of call U2035PA/PE  
    		 
     hp color LaserJet 8550 MFP series 4Q Post-warranty: on-site response within 4 hours of call U2037PA/PE  
      4Q Post-warranty: next day on-site response U2039PA/PE  
    		 
     hp LaserJet 9000/n/dn 4M Post-warranty: next day on-site response 1 yr or 600K pages H7629PA/PE  
      4M Post-warranty: next day on-site response for 2 yrs or 1,2M pages H7631PA/PE  
      4M Post-warranty: on-site response within 4 hours of call for 1 yr or 600K pages H7633PA/PE  
      4M Post-warranty: on-site response within 4 hours of call for 2 yrs or 1,2M pages H7635PA/PE  
      4M Post-warranty: next day on-site response H7698PA/PE  
      4M Post-warranty: on-site response within 4 hours of call H7699PA/PE  
    		 
     hp LaserJet 9000mfp 4M Post-warranty: next day on-site response 1 yr or 600K pages H7695PA/PE  
      4M Post-warranty: on-site response within 4 hours of call for 1 yr or 600K pages H7697PA/PE  
      4M Post-warranty: next day on-site response U2020PA/PE  
      4M Post-warranty: on-site response within 4 hours of call U2052PA/PE  
    		 
     Designjet 3000CP, 3500CP, 3800CP, 5000-60, 5000PS-60, 5500-60"series 4G Post-warranty: next day on-site response H4606PA/PE H3600PA/PE  
    		 
     Designjet 2000CP, 2500CP, 2800CP, 5000-42, 5000PS-42, 5500 42" series 4G Post-warranty: next day on-site response H4607PA/PE H3614PA/PE  
    		 
     Designjet 5000-42/ps, 5000 60/ps, 5500 60" 4G Post-warranty: on-site response within 4 hours of call H5740PA/PE  
    		 
     hp designjet 1050C/ plus, 1055C/ plus 4G Post-warranty: next day on-site response H4608PA/PE H3627PA/PE  
    		 
     Designjet 800 series 4G Post-warranty: next day on-site response H4609PA/PE H3638PA/PE  
    		 
     Designjet 455, 488, 500 series 4G Post-warranty: next day on-site response H4610PA/PE H3641PA/PE  
    		 
     Designjet 450 series & colorpro GA 4G Post-warranty: next day on-site response H4611PA/PE H3644PA/PE  
    		 
     Designjet 430 series & colorpro CAD 4G Post-warranty: next day on-site response H4612PA/PE H3647PA/PE  
    		 
     Business InkJet 2230, 2280, 2250/2250TN, 2280tn 4A Post Warranty - Next business day replacement H5776PA/PE  
    		 
     Deskjet all series (with 1 year unit exchange warranty) 5Q Post-warranty: next day on-site response H7710PA/PE  
    		 
     Scanjet all series 5Q Post-warranty: next day on-site response H7711PA/PE  
    		 
     Officejet/all_in_one all series, PSC series, faxes 5Q Post-warranty: next day on-site response H7712PA/PE  


    HP SUPPORT PACK INFORMATIONNotes
    HP Supportpack are available from commercial computer resellers. Product numbers ending with A are physical HP Supportpack. Product numbers ending with E are electronic HP Supportpack available through select resellers. Product numbers ending with VV are HP Supportpack available through Select Express. Post-warranty: Product numbers ending with PA are physical HP Supportpack"product numbers ending with PE are electronic HP Supportpacks available through select resellers." NB: A blank column indicates that there is no HP SupportPack available for that duration. HP Supportpack must be purchased within 180 days of HW product purchase.
    Global HP Supportpack available for select OmniBooks, Vectras, Brios and NetServers. Additional HP Supportpack are available. INC: Installation and Network Configuration AMS: Advance Maintenance Service
    SEP packs (ref. HxxxxVV) have full reseller implementation in Austria, France, Germany, Holland, Italy, Spain, Switzerland, UK. They are available for Big Deals only in: Belgium, Denmark, Finland, Greece, Israel, Norway, Poland, Portugal, Russia, This price list is valid for the month indicated in the header. The information it contains may be subject to change without notice.
    NB: When you place a call for service, you will be required to run self-test programs or to correct reported faults upon telephone advice. On-site assistance will be provided only when the fault or problem cannot be corrected remotely.


    1F 90 Days, HP/Dealer, Parts only 4H 1 year, next day unit exchange 7L 3 years, HP/Dealer, standard bench
    1H 1 year, HP, Enhanced Parts only, response time: 48 hrs 4L 1 year, onsite next day, installation eligible, upgrade eligible 7M 3 years, HP/Dealer, exchange, upgrade eligible
    2Q 1 year, onsite, next day, installation eligible 4M 1 year, onsite, next day, upgrade eligible 7Q 3 years, next day on-site, upgrade eligible
    2R 1 year, unit exchange, HP/Dealer 4Q 1 year, next day on-site installation eligible 8N 1 year on-site next day + 2 years parts only, HP/Dealer
    3S 1 year, next day on site, upgrade eligible 4T 1 year, onsite, next day, hardware, software 8P 1 year on-site + 2 years parts only excl. KB/Mouse
    3T 1 year, next day on-site, installation eligible, upgrade eligible 4X 1 year, HP, Replacement 8R 3 years, next day unit exchange
    3Z 3 years next day, HP, parts only, upgrade eligible 5Q 1 year, standard bench, HP 8S 3 years, unit exchange
    4A 1 year, standard bench, HP/Dealer 6R 2 years, next day on site 8T 2 years, next day on-site, installation eligible
    4D 1 year, standard bench, HP/Dealer 7G 3 years, next day on-site 9R Lifetime next day unit exchange HP/Dealer
    4G 1 year, next day on-site 7K 1 year on-site next day + 2 years standard bench, HP/Dealer
    26/08/2002